Terms of Service

Last updated: October 28, 2025

1. Agreement to Terms

Welcome to Hellopickups. By using our website, booking form, or services, you agree to the following Terms of Service. Please read them carefully before proceeding with your booking.

2. Service Overview

The Heloopickuos provides online ride booking and transportation coordination services. We connect customers with drivers for airport transfers, local trips, and hourly hire rides.

3. Booking and Confirmation

Booking Process: Bookings are made through our website form or contact number.

Confirmation: Once submitted, you’ll receive a booking confirmation via SMS or email.

Guarantee: Bookings are not guaranteed until confirmed by our system or driver.

4. Payments

Payment Options: Payments can be made before or after the ride (depending on your chosen option).

Payment Processing: Online payments are processed securely through third-party payment gateways.

Cash Payments: If cash payments are available, they must be made directly to the driver.

Fare Transparency: All fares are displayed before booking confirmation unless otherwise stated.

5. Cancellations and Refunds

Cancellation Window: You can cancel your booking up to 1 hour before the pickup time without penalty.

Late Cancellations or No-Shows: Late cancellations or no-shows may incur a cancellation fee.

Refunds: For prepaid rides, refunds will be processed within 5-7 business days after approval.

6. Responsibilities

Customer Responsibilities

Provide accurate booking details.

Be ready at the pickup time.

Ensure contact information is correct.

Driver Responsibilities:

Arrive on time.

Maintain vehicle condition.

Provide professional service.

Company Responsibility:

Facilitate communication between customers and drivers.

Ensure reliable booking systems.

7. Automated Communication

By booking with us, you consent to receive SMS and email updates regarding your ride, including reminders, payment links, and feedback requests.

You can opt out of these communications anytime by replying STOP or by contacting support.

8. Limitation of Liability

The Hellopickups acts as a booking and coordination platform. While we ensure professionalism, we are not liable for delays, traffic conditions, lost items, or driver conduct.