Privacy Policy

Last updated: October 28, 2025

1. Commitment to Privacy

At Hellopickups, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website, booking form, or related services.

2. Information We Collect

When you use our website or booking form, we may collect:

Personal Details: Name, phone number, email address, and pickup/drop-off locations.

Booking Details: Date, time, and type of service selected.

Payment Information: If you pay online, payment data is processed securely through third-party payment providers (we do not store full card details).

Technical Data: Browser type, IP address, and usage information for analytics.

3. How We Use Your Information

Your information is used to:

Process and confirm your bookings.

Send booking confirmations, reminders, and service updates via SMS or email.

Notify drivers of upcoming rides.

Improve our website, services, and customer experience.

Send optional promotional messages (only if you opt-in).

4. How We Share Your Information

We may share information only with:

Drivers assigned to your booking (for contact and service purposes).

Payment processors (for secure payment handling).

Automation and communication systems (for reminders and notifications).
We never sell or rent your personal information to any third party.

6. Data Security

We use SSL encryption, secure databases, and access controls to protect your information. However, no system is 100% secure, and we cannot guarantee absolute security of data transmitted online.